AITS client support Need a hand? We’re here.
Existing clients can reach our Adelaide team by phone or email, or start a remote session when a technician asks. For anything urgent — a server down, a suspected breach — call us.
Call us
Urgent issues, outages and suspected security incidents.
(08) 8358 0944
Email support
Non-urgent requests — include your name, company and a screenshot if you can.
help@aits.com.au
With a technicianStart a remote session
Our technician will give you a session code. Open the link, enter the code, and we’ll connect to your screen to fix it with you.
Only when an AITS technician asks you to.
support.aits.com.au (opens in a new tab)
Help us fix it faster.
A few details up front mean we can usually start fixing the problem on the first call.
- Who and where — your name, company and the device or user affected.
- What happened — the exact error message, or a screenshot.
- When it started — and whether anything changed just before.
- How urgent — is one person affected, or is the whole business stopped?
- Suspect a scam or breach? Don’t click anything else — call us straight away.
R&N Data services
Internet and VoIP clients can contact us, or R&N Data support directly on (08) 7123 2805 · support@rndata.com.au.
Not a client yet?
Talk to us about proactive managed IT, so the next problem gets caught before it becomes a support call.